Merchant Match Support

Merchants Using Elevate Payments / Priority Service
Customer service and tech support is available 8 am-7 pm CST. All support agents are based in the U.S.

Phone:
‍888-862-4009

Email: 
techsupport@elevatepaymentalliance.com

White, middle-aged, female customer support operator smiling and speaking on a headset with a client
At Merchant Match, we’re committed to providing exceptional support to ensure your payment processing systems run smoothly at all times. Whether you’re setting up a new system, troubleshooting an issue, or looking for tips on how to maximize efficiency, our dedicated support team is here to help.

We understand that every business is unique, which is why we offer personalized assistance tailored to your needs. From onboarding to ongoing maintenance, you can count on us for reliable support and expert guidance. If you are experiencing a problem that can't be solved with one of the links below, please contact us here!

Merchant Match Tutorials

Click the links below to see tutorial videos from some of our most used payment systems.

Dejavoo
PayRight

Frequently asked questions

Contact Us
What should I do if my payment terminal isn’t working?
Start by checking the power and internet connections to your terminal. If the issue persists, try restarting the device. For additional assistance, contact our support team, and we’ll guide you through the troubleshooting process.
What kind of support and training does Merchant Match provide?
Customer service and tech support is available 8 am-7 pm CST. All support agents are based in the U.S.
‍
Elevate Payment Alliance: 
‍888-862-4009
Can you help me update my payment system?
Absolutely! Whether you’re upgrading hardware or adding new features, our team can assist with setup, configuration, and training to ensure a seamless transition.
How do I access my transaction history?
Most systems include a reporting feature that allows you to view transaction data. If you’re unsure how to access this, we’re happy to walk you through the process.
Is support available after hours?
Yes! We offer extended support hours to help you resolve urgent issues whenever they arise.

Merchant Match is dedicated to giving its customers the best pricing plans for them, every single day.
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